Custom Web App Development for the Energy Industry

Most of us can safely turn off our computers when we are at home after work or on weekends. That's not really an option in a critical industry such as energy. If there is an outage, someone may need to handle it right away, day or night. Thanks to web push notifications, and the fact that we bring our phones everywhere, your key managers and operators can receive a message about a failure at any time, on whatever device they have nearby.

With web apps, you can access internal tools wherever you are, whenever, on whichever device you happen to be using. All of it runs on one codebase, so there's no need to write the same app three times in Swift, Kotlin & .NET.

Customers demand convenient, 24/7 access to manage their accounts, understand their energy usage, and resolve issues promptly. Always-on customer service apps can also take pressure off your contact centers.

Furthermore, a customer service web app can use customer data to provide tailored experiences, such as targeted usage insights or recommendations for energy-saving initiatives, which makes customers feel valued and strengthens the relationship. It also makes operations more efficient and lowers costs, since routine questions no longer reach contact centers and staff are free to tackle more difficult issues.

Real-time client data and contact history help agents work more efficiently, so issues get resolved faster. The app also collects consumer data on consumption trends, service requests, and feedback, which energy providers can use to make data-driven decisions, improve their services, and tailor customer experiences.

In the future, these apps could replace traditional customer service - imagine an AI hooked up to a text-to-speech engine.

Accurate, real-time data is the key to effective operations, preventative maintenance, and first-rate customer service in the energy sector. While conventional data collection techniques can be labor-intensive and slow, web apps with real-time data can help all of your employees, especially if your data is collected automatically through IoT.

Real-time data analysis also supports predictive maintenance, so businesses can plan ahead, avoid expensive downtime, and keep the energy supply steady.

What's more, real-time data on grid conditions and consumer demand makes dynamic pricing models possible, which support grid stability and the efficient use of resources. Close monitoring also speeds up restoration and improves customer communication, because real-time outage data shows where outages happen and what type they are.

Traditionally, collaboration often meant siloed data and communication delays. Web applications with real-time, multi-user capabilities are changing how energy companies collaborate.

A multi-user web app lets engineers, data analysts, and field technicians access and work with energy data at the same time, which reduces data silos and helps them solve problems together. These apps also improve communication and coordination: field technicians can quickly update the app, and engineers can guide them remotely in real time.

Real-time multi-user apps also centralize data management, so there's one version of the data instead of several across devices, which supports informed decisions and efficient workflows. Teams can also track progress, assign tasks, and share updates in real time, which makes work more transparent and people more accountable.

Get everybody on the same page in an instant.

Our Experience Creating Custom Web Apps on the Example of Our App for Enerace

One of our projects was building a custom web app for Enerace. The app was part of the company's shift from a consultancy to a product company. In the end, we developed software that made their operations much more efficient. It makes complex data management and reporting easy, which saves time and lets the team focus on their core work. Enerace couldn't use a cookie-cutter solution. We had to tune and adapt everything to them, as our software was meant to be a fundamental part of their everyday work.

Perfect Fit for Unique Needs

Enerace relies heavily on data, so the software had to match the way its team organizes and structures that data. That's why understanding Enerace's business was essential to develop efficiently, avoid costly mistakes, and make sure each component brings value to both clients and end users.

Happy Clients, Happy Business

The app saves hundreds of hours a month by automating data gathering, reports, newsletters, and other features. It also includes a map of carbon footprint, a client panel for Enerace founders to buy energy on behalf of customers, and a customer recommendation and ordering system. The app is highly customizable, comprehensive, and user-friendly, allowing clients to make informed decisions and save money.

That was just a brief summary of the case study. If you wish to find out more about our work for the company, be sure to see the full story.

We outlined only four use cases for web apps in the energy industry, but there are many more. Your company may have needs of its own. We would love to hear about them and see whether we could help you create a solution that makes your business more efficient. To find out more about our other projects, feel free to refer to our case studies page.