At the very beginning, together with the Torba Borba team, we made some assumptions regarding the necessary app features. Based on their knowledge of users and our knowledge of product design, we created an MVP that we brought to the group of seniors from the culture center Miejsce Akcji Paca in Warsaw.
We introduced ourselves and explained that we were not creating a proper product but a prototype yet to lead us to the final solution.
We focused on a 1-on-1 study; we handed over the phone to each senior with the prototype displayed on the screen. The task we gave them was rather simple:
"Book Torba Borba at whatever time suits you."
Then we observed. The purpose of the study was not to prompt or collect opinions but to watch how the user copes with our solution and whether they can complete the task.
After the task's completion or incompletion, we started asking questions about the booking process. We have collected a handful of fascinating conclusions.
