Perhaps the most significant difference is how Order Group approaches relationships with clients and their projects. Instead of being an agency that works separately and delivers exactly what’s asked of them, we want to make our clients feel like they’re just another department of their company. It always begins with a deep understanding of their businesses and their industry. Of course, it doesn’t happen overnight, but we know that we have to know them well if we want to deliver the best solutions.
The client-oriented approach isn’t always straightforward. From time to time, we’ll have ideas on how to improve something or do something different that doesn’t exactly align with the initial concept and might not be met with instant applause by the client. But it always comes from that philosophy that we want to do what’s best for our clients. So if we see anything we can improve, we will share it.
And here’s where another crucial factor comes into play - communication. Honesty and openness are obviously vital, but what truly makes the approach work is how Order Group values face-to-face workshop meetings. During critical phases of projects, we always try to meet at our or our client's headquarters. As a person whose role is to facilitate progress and manage communication, I can’t stress enough how valuable this is. The strategy works wonders not only for projects but also vastly improves relationships and makes further communication significantly more efficient.
On top of that, I have to admit that I personally greatly appreciate it. After being so adjusted to working almost exclusively online, I find this method really invigorating and inspiring. To be perfectly honest, I probably forgot how much I needed it.
